Help centre

Frequently asked questions

Do I need a prescription?

Yes. In the US, contact lenses — including cosmetic ones — are medical devices and require a valid prescription. Enter your prescription at checkout and we will verify it before shipping.

How long does shipping take?

Orders ship within 1–2 business days. Standard US delivery takes 3–5 business days; free on orders over $49.

What is your return policy?

Unopened, undamaged lenses can be returned within 30 days for a refund. See our returns page.

Are your lenses comfortable?

Our lenses use a 38% water-content formula designed for all-day comfort. Always follow the recommended wearing schedule.

Can I wear them every day?

That depends on the replacement schedule — daily, monthly or yearly. Follow the schedule your eye-care professional recommends.